PROFESSIONAL SERVICE ASSOCIATION

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Training, trusted certifications, practical business tools, exclusive savings, and an industry community built to help independent service companies thrive.

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Hands-on Labs Free Convention Testing PSA Fast Notes Flat Rate Calculator CODB Calculator

Decades of Industry Leadership

A long-standing voice for appliance service

PSA has served appliance-service professionals since 1988. Its industry roots reach back to NARDA's founding in 1943, making today's PSA part of one of the longest-standing traditions of support, education, and advocacy in the appliance industry.

1988PSA established

1943NARDA roots begin

Included with Membership Built for Appliance Service

Run the business faster with PSA's digital toolkit

These are not static downloads. Members receive three interactive tools designed around the daily work of an appliance-service company, from documenting the call to presenting the price and reviewing the cost behind it.

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Fast Documentation

PSA Fast Notes

Build clear, consistent service notes quickly using guided fields and ready-to-copy language. Keep the phrases and company details you use most available in that browser.

Great for: technicians, office follow-up, warranty documentation, and cleaner customer records.

Professional Quotes

PSA Flat Rate Calculator

Turn PSA labor-guide times and your company's saved rates into polished quotes. Choose an itemized breakdown or one price plus tax, then copy, share, print, or download a customer-ready PDF.

Great for: consistent pricing, faster approvals, and explaining the value behind a repair.

Know Your Numbers

PSA CODB Calculator

Calculate your true cost of doing business and see what your hourly rate must cover. Saved browser settings make it easy to revisit assumptions and test changes as costs evolve.

Great for: rate planning, expense awareness, budgeting, and protecting profitability.

Ready when you are: Company settings and preferences are remembered in the browser used, making repeat visits fast at the front desk or in the field. Switching devices or clearing browser data may require the settings to be entered again.

Training & Events

Learn directly from industry experts through NASC convention week, technical labs, management sessions, roundtables, and peer networking.

Career & Credibility

Build professional credibility through CAP, CSM, CCS, and CSC pathways, with qualifying certification testing offered at NASC.

Business Savings

Access member-only partner offers for payroll, education, healthcare resources, and everyday employee discounts.

Community

Connect with working professionals, educators, manufacturers, and industry partners through PSANet and PSA-edu.

Communications

PSANews — quarterly newspaper on psaworld.org with industry news & advocacy.
PSA Update — monthly news & articles.
PSANet — instant technical & management help from peers and manufacturers.
PSA-edu — network of educators and industry trainers.
Service Library — manuals, bulletins, tech sheets & videos.

Advocacy & Voice

Leads efforts for fair compensation and higher warranty reimbursement.
Hosts manufacturer & TPA roundtables to amplify technician voices.
Provides hands-on training and national networking opportunities.
Fosters cooperation between independents, distributors, and OEM partners.
More to come: regional training days, advocacy campaigns, and new industry partnerships.

Education & Certification

CAP — Master/Certified Technician
CSM — Certified Service Manager
CCS — Certified Consumer Specialist
CSC — Certified Service Center
Graduate Technician (NCEE-aligned)
Curriculum support for schools
SkillsUSA partnerships
Technical Training at NASC
Management Training
NASC — premier annual event

More Than a Membership Card

The NASC experience

PSA's annual convention brings technicians, owners, managers, manufacturers, and educators together for practical learning that can be carried directly back into the business.

Hands-on technical training

Work with equipment, learn current repair methods, and strengthen diagnostic skills with experienced instructors.

Business and management education

Explore pricing, leadership, operations, customer service, and the challenges facing independent service companies.

Industry access and relationships

Meet peers and industry partners, exchange ideas, and bring the voice of independent service to important conversations.

Nation’s Top Tech Award

Each year at NASC, PSA crowns the Nation’s Top Tech through a hands-on competition judged by industry professionals. Competitors diagnose real faults, interpret schematics, demonstrate safe repair practices, and perform under the same pressure and uncertainty technicians face in the field.